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FAQ

Top Asked Questions... 

Can I choose my delivery day and time?

We only deliver on a Friday. This ensures your food stays fresh as it isn’t driven all over the country before it gets to you, and means we can keep the delivery charges free. From people local to C & F HQ in Wigan Lancashire, we deliver using our own team. For people further afield we delivery using DPD next day delivery. 

Do I have to be home to receive my delivery?

No. We take delivery instructions so your driver can leave your order where you want it. If you prefer, you can give us a key to a safe place. Just call 01942 702706 to arrange.

Can I choose what comes in my fruit & veg box?

With our fruit & veg boxes, we provide a mixture of season fruit, veg, salads etc. If you would prefer to create your own box all our meats, organic fruit & veg can be ordered separately.

Am I tied into a contract? What if I’m going on holiday?

You're not tied into or entered into a contract – you can stop, pause or cancel your orders at any time online, by email hello@cookandforagers.co.uk or by calling 01942 702706. If you’re just going away, we make it easy plan ahead and skip your delivery on dates that you’re away – just log into your account or email hello@cookandforagers.co.uk and we will do it for you.

Is there a minimum order value?

You don’t have to order a box every week (you can choose individual fruit and veg, meat, fish, dairy, or anything else from our shop) but there is a minimum order value of £10.00.

 

Orders

Am I tied into a contract?

You're not tied into or entered into a contract – you can stop, pause or cancel your orders at any time online, by email hello@cookandforagers.co.uk or by calling 01942 702706.

Is there a minimum order value?

Yes, £10.00

What do I do if I am going on holiday or need to skip a delivery?

If you’re just going away, we make it easy plan ahead and skip your delivery on dates that you’re away – just log into your account or email hello@cookandforagers.co.uk and we will do it for you.

How do I change my order?

You can add or remove items from your order, or change how often you receive regular order up until midnight on Wednesdays. Just email us on hello@cookandforagers.co.uk with the changes you want and we will update your order.

How do I pay for my order?

For subscriptions, we take payment on the day of delivery in the morning by Credit/Debit card. For all other orders/items we take payment when order is placed. You can also use Paypal as a payment method for weekly orders. For local deliveries made by our team we also except cash on delivery.

 

Deliveries

Do you deliver to me?

Our own delivery team, deliver weekly to most areas of Lancashire, Merseyside, Greater Manchester and Cheshire. For all other areas we use DPD next day delivery, with your order arriving on Fridays.

Where can you leave my delivery if I’m not in?

We can leave it anywhere that you think it will be safe; if there’s nowhere outside we can leave it, then we can take a key to a safe place like a porch, garage or shed and pop your delivery inside. If you are receiving your order by DPD next day, you will have to tell them where you would like your order to be left.

What if my delivery gets stolen?

If your delivery is stolen call us straight away on 01942 702706  and we will refund you and work out a better place to leave it.

How will my delivery stay fresh?

All food is protected in our boxes. Anything chilled, besides single milk orders, comes packed in Woolcool®, our eco insulation made from sheep’s wool that keeps it at the right temperature till you unpack it.

What do I do with the packaging?

If your order is delivered by one of our delivery team, we will collect the packaging on your next delivery so leave out your boxes, Woolcool® insulation, ice boxes, gel packs, egg boxes and clear bags for the driver.

 

My account

What if I’m sitting on a potato mountain and they are planned to be in my next box?

Just let us know at hello@cookandforagers.co.uk and we will swap them for another fruit or veg item.

There are some fruit & vegetables I really don’t like, how do I make sure they aren’t in my box?

If there is anything you don’t like, just let us know via our contact page or email hello@cookandforagers.co.uk and we will make a note on your account and you will never receive them.

Can I create a list of my favourite items?

You can mark your favourite items you buy regularly by clicking the heart icon beside their photo in the shop. You can find these in My favourites when you log in. From there you can add to your basket individually or the whole lot. To remove anything, click on the heart again.

Can I write a review about the products I buy?

You can always let us know about our products by emailing, tweeting or calling.

If you're reporting a problem, we'd prefer you get straight in touch with us. Ring us on 01942 702706 or email hello@cookandforagers.co.uk

How do I close my account?

If you have had any problems with your deliveries, please do get in touch with us as soon as possible and we'll do everything we can to help. If you want to close your account you can do online by logging into your account and cancelling your subscription(s). Altenratively you can email us at hello@cookandforagers.co.uk and we will do it for you

01942 702706

hello@cookandforagers.co.uk

@cookandforagers

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